This Privacy Policy applies to the official website of Brother 3 Cookies Hong Kong Company Limited (hereinafter referred to as "the Company", "we", "us" or "our"). We attach great importance to the protection of your personal data privacy and strictly comply with the Personal Data (Privacy) Ordinance (Cap. 486) of the Hong Kong Special Administrative Region. By browsing, accessing or using our website, you acknowledge that you have read, understood and agreed to the terms of this Privacy Policy regarding the collection, use, storage, disclosure and protection of your personal data.

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1. Scope of Application

This Policy governs all personal data processed by the Company when you browse the website, inquire about product information, place orders, participate in promotional activities, submit contact information or engage in other interactions via our website.

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2. Types of Personal Data Collected

We only collect personal data that you voluntarily provide when using our website services, including but not limited to:

• Basic contact information: full name, contact number, email address;

• Order and delivery information: recipient’s name, shipping address, delivery remarks;

• Transaction records: product purchase details, payment records

(excluding sensitive passwords such as bank card passwords and payment passwords);

• Browsing data: website browsing history, device information, and cookies data;

• Other personal data voluntarily provided by you through inquiries or messages.

We will not collect sensitive personal data without your explicit consent.

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3. Purposes of Collecting and Using Personal Data

We collect and use your personal data solely for the following legitimate purposes:

• Processing your product inquiries, order confirmation, product delivery and after-sales services;

• Completing transaction payments, verifying order information and maintaining financial records;

• Sending you product updates, promotional offers and member benefits (you may opt out of receiving such marketing materials at any time);

• Optimizing website functions and improving user experience and service quality;

• Responding to your complaints, suggestions and related enquiries;

• Complying with applicable laws, regulations, regulatory requirements and judicial procedures in Hong Kong;

• Other legitimate purposes directly related to the above.

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4. Use of Cookies

Our website uses cookies to enhance your browsing experience, remember your preferences and analyze website usage. A cookie is a small text file stored on your device that does not collect any other private information from your device.

You may adjust your browser settings to reject or delete cookies, but this may affect the normal operation of certain functions of our website.

 

5. Disclosure and Transfer of Personal Data

We undertake not to sell, rent, trade or arbitrarily disclose your personal data to any third party without your prior consent, except in the following circumstances:

• Disclosing necessary data to authorized logistics partners and payment service providers solely for order fulfillment, delivery and payment settlement;

• Disclosing data as required by Hong Kong laws, judicial authorities or regulatory agencies;

• Transferring personal data in connection with a business merger, acquisition or asset transfer, provided that the receiving party shall be bound by this Privacy Policy;

• Disclosing data within the necessary scope to protect the legitimate rights and interests of the Company, customers and the public;

• Other circumstances with your explicit consent.

 

6. Security of Personal Data

We implement reasonable and appropriate technical and administrative measures to protect your personal data from unauthorized access, use, alteration, disclosure or loss:

• Establishing strict data management protocols, limiting access to personal data to authorized staff on a "need-to-know" basis, who are bound by confidentiality obligations;

• Adopting data encryption technology and network firewalls to secure data transmission and storage;

• Regularly reviewing and updating data security measures to ensure compliance with privacy protection requirements.

Please note that no internet data transmission is absolutely secure; we will make our best efforts to safeguard your personal data but cannot guarantee absolute security against all risks.

 

7. Retention Period of Personal Data

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws in Hong Kong. Upon the expiry of the retention period, we will securely destroy or permanently delete the relevant personal data.

 

8. Your Rights Regarding Personal Data

In accordance with the Personal Data (Privacy) Ordinance, you have the following rights:

• To request access to or a copy of your personal data held by us;

• To request correction of inaccurate or incomplete personal data;

• To request deletion of your personal data when it is no longer required for processing;

• To opt out of receiving marketing communications from us at any time;

• To inquire about our policies and practices regarding personal data processing.

To exercise the above rights, please contact us via the contact information set out below. We will respond to your reasonable requests within the time limit prescribed by the Personal Data (Privacy) Ordinance.

 

9. Links to Third-Party Websites

Our website may contain links to third-party websites. This Privacy Policy applies only to personal data collected by the Company. We are not responsible for the privacy practices of third-party websites, and we recommend that you review the privacy policies of such websites before accessing them.

 

10. Protection of Minors’ Privacy

Our website is intended for use by adults. If you are under the age of 18, you may only use our website with the consent and supervision of your parent or legal guardian. We will not intentionally collect personal data from minors; if we discover that we have collected such data without parental consent, we will delete it immediately.

 

11. Amendment to Privacy Policy

We reserve the right to revise this Privacy Policy at any time due to business adjustments or changes in applicable laws and regulations. The revised Policy will be posted on our website and shall take effect immediately upon posting. We recommend that you check this page regularly for the latest updates.

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12. Contact Information

Company Name: Brother 3 Cookies Hong Kong Company Limited
Contact Number: +852 9149 3929
Email: Brother3Official@gmail.com